Refund policy

1. Returns and Exchanges

At Finer Brand, we take pride in the quality of our products. If you experience an issue due to a product fault or we have made an error with your order, we will issue a full refund to the original payment method.

For other returns, we offer store credit which can be used on future purchases. Product exchanges for sizing issues are available within 30 days of purchase; however, customers are responsible for shipping fees.

2. Eligibility for Returns and Exchanges

Refunds are only available if the item is faulty, damaged, or we shipped the wrong product.
Requests for store credit or exchanges must be made within 30 days of purchase.
Items must be in their original condition—unworn, undamaged, and with original tags attached. Items that are excessively worn, damaged, or missing tags are not eligible.

3. How to Request a Return, Exchange, or Store Credit

To initiate a return or exchange:

Email our support team at info@finerbrand.co
Include your order number, name, and date of purchase
Explain whether you are requesting a refund, store credit, or exchange
Once approved, we will provide instructions for returning your item(s).

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a Finer Brand error or a defective item.
We recommend using a trackable shipping method to ensure your item(s) are returned safely.
Finer Brand will provide the return shipping address once your return is approved.

5. Refunds

Refunds are only issued if Finer Brand has made an error or the item is defective.
Refunds will be processed to the original payment method within 3-5 business days of receiving and inspecting the returned item(s).

6. Store Credit

If you are not eligible for a refund but wish to return an item, Finer Brand will issue store credit for future purchases.
Store credit will be provided once the returned item(s) are received and inspected.

7. Exchanges

Exchanges for sizing or style changes are available within 30 days of purchase.
Customers are responsible for shipping fees associated with exchanges.
If the requested replacement item is not available, we will issue store credit for the value of the original purchase.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact info@finerbrand.co within 14 days of receiving your order. We will promptly provide a replacement or issue a full refund.